FAQ - General Topics


G-001: How can I order products from Mightex?

G-002: How can I obtain an official price quotation?

G-003: Can I return products purchased from Mightex?

G-004: What are Mightex's product Warranty Terms and Conditions?

G-005: How can I obtain an official invoice for a past order?

G-006: How do I know whether or not my order has been shipped by Mightex?

G-007: Does Mightex accept blanket orders?

G-008: I am having difficulty with your online CAPTCHA security. What can I do?

 

***************************************************************************************************************************

G-001: How can I order products from Mightex?

[A] For fastest delivery, you may simply order your products directly on Mightex's website www.mightex.com or www.mightexsystems.com. All you need to do is to add the products to shopping cart, and then click "Checkout". You would then need to provide your credit card information and detailed shipping address in order to complete the transaction. Our eCommerce system would be able to automatically calculate the shipping cost, and add it to the payment total.

 

If you prefer to provide your credit card details to one of our sales staff to place an order, you may email your Purchase Order to sales@mightex.com, and provide the following credit card information by fax at 1-416-840-6541 or by phone at 1-416-840-4991:

(1) Card type (e.g. VISA, MasterCard, AmericanExpress, etc.);
(2) Card #;
(3) Security code;
(4) Expiration date;
(5) Card holder's name - exactly as shown on the card; and
(6) Detailed billing address - exactly as shown on credit card bills.

Alternatively, we also accept payment by wire transfer. For more details, please send your request by email to sales@mightex.com

 

Mightex make worldwide shipments from our Californian office. For in-stock items, we can usually make the shipments within 48 hours.

G-001: How can I obtain an official price quotation?

[A] All our product prices are listed on our website. If you need an official quotation (including shipping cost), you may get one directly from our website. All you need to do is to add the product(s) to shopping cart, and then click "Get Quote". You need to provide your detailed shipping address, and our eCommerce system would be able to calculate the shipping cost. Mightex's offers our products in several different currencies: USD for US only, CAD for Canada only, JPY for Japan, GPB for the UK, AUD for Australia and EURO for many other countries, based on the shipping address.

There are usually two shipping methods available: USPS (i.e. United States Postal Services) and FedEx. We strongly recommend FedEx, as it is much more reliable in dealing with international customs and it is also much faster.

 

Below is a video showing how to obtain a quotation online:


G-003: Can I return products purchased from Mightex?
[A] Please refer to Mightex's Cancellation and Return Policy.

 

G-004: What are Mightex's product Warranty Terms and Conditions?
[A] Please refer to Mightex's Warranty Terms and Conditions.

 

G-005: How do I obtain an invoice for a past order?
[A] You may log into your account at www.mightexsystems.com, and download the invoice. Your login id is the email address that you have used to place your order. If you have forgotten your password, you may click "login" on the top of the page, input your email address, and then click the link 'Password forgotten? Click here.'. A password will be sent to you by email shortly.

 

G-006: How do I know whether or not my order has been shipped by Mightex?

[A] As soon as your order is shipped by Mightex, our eCommerce system would be sending out the shipment details (including the tracking #) to you by email. In addition, you may also log into your account at www.mightexsystems.com, and view the shipment details online. Your login id is the email address that you have used to place your order. If you have forgotten your password, you may click "login" on the top of the page, input your email address, and then click the link 'Password forgotten? Click here.'. A password will be sent to you by email shortly.

 

G-007: Does Mightex accept blanket orders?

[A] Unless otherwise stated, all prices quoted by our product management are FOB California, and shipping cost is extra. Please also note that Mightex doesn't do blanket orders, and OEM prices quoted by our product management are strictly based on per-shipment quantity.

 

G-008: I am having difficulty with your online CAPTCHA security. What can I do?

[A] The CAPTCHA security was installed to prevent spamming, but we understand that sometimes it becomes difficult for our customers to decipher. One way to get around the problem is shown in the picture below.



You may click the button in the BLUE circle to view new words, until you see one that you can easily recognize.

Alternatively, you may email us your tel# to sales@mightex.com, and our staff will call you and help with the order, or we can process the order on your behalf.